PRIVACY POLICY
TW Coaching Academy ("we," "us," "our") operates TW Performance, a fitness coaching app for tracking workouts, nutrition, and progress, available via web and as a native app on iOS and Android. This policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect only what's needed to run the app and deliver coaching. Specifically:
| Category | What we collect |
|---|---|
| Account information | Name, email address, and a securely hashed password (we never see or store your password in plain text — this is handled by our authentication provider, Supabase). |
| Onboarding answers | Your stated fitness goal, training experience, and weekly availability, collected during sign-up to personalise your plan. |
| Fitness and health data | Workout sessions, exercises, sets, reps, weights logged; bodyweight entries; daily habit completions; and, if you choose to enter it, recovery and wellness metrics such as sleep, resting heart rate, and HRV that you've read from your own wearable device. |
| Nutrition data | Meals you log, either by searching a public food database or entering macros manually. We do not access your camera or photo library for nutrition logging. |
| Photos | Physique progress photos you choose to upload. These are stored securely and are visible only to you and, if you're coached by Thomas, your coach. |
| Subscription status | Whether you're on the Free, Pro, or Elite plan. Payment for Elite coaching is arranged directly with Thomas outside the app; the app itself does not process or store payment card details for that arrangement. If you purchase a Pro subscription through the App Store or Google Play, payment is handled entirely by Apple or Google — we never see your card details. |
2. How We Use Your Information
- To create and maintain your account, and let you sign in securely.
- To show you your own training, nutrition, and progress history.
- If you're an Elite athlete, to let your coach view your logged data, photos, and progress so they can build and adjust your programme. Coaches cannot see or edit data for Pro or Free athletes who manage their own plans.
- To estimate nutritional content when you search our food database (see Section 4 on third parties).
- To respond to support requests sent to us directly.
We do not use your data to train any AI model, and we do not sell your personal information to anyone.
3. Community Features
If you post in the Community Wins feed, your display name and post content are visible to other users of the app. You control what you choose to share there. Comments and reactions you leave are similarly visible to other community members.
4. Third-Party Services
We rely on a small number of trusted services to run the app. We don't sell or rent your data to anyone, but these providers process data on our behalf as described:
Supabase — our backend provider, hosting your account, authentication, and all app data described above. Supabase's own privacy practices are described at supabase.com/privacy.
USDA FoodData Central — a free, public U.S. government food database we query when you search for a food item to log. We send the search term you type; we do not send any information that identifies you personally.
5. Data Retention and Deletion
We keep your data for as long as your account is active. You can permanently delete your account at any time from Settings → Delete Account inside the app. This is irreversible: it deletes your login entirely (you will not be able to sign back in with the same credentials) along with all associated workouts, nutrition logs, photos, and other data tied to your account.
If you'd rather we delete your data without using the in-app control, email us at privacy@twcoaching.academy and we'll action it within 30 days.
6. Your Rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can exercise most of these directly in the app (viewing and deleting your own data), or by contacting us at the email above for anything you can't do yourself.
7. Children's Privacy
TW Performance is intended for users aged 16 and over. We do not knowingly collect personal information from anyone younger. If you believe a child has created an account, contact us and we'll remove it.
8. Data Security
We use industry-standard measures to protect your data, including encrypted connections (HTTPS) for all data in transit, and row-level access controls so that your data is only readable by you and, where applicable, your coach. No system is perfectly secure, but we take reasonable steps to protect your information from unauthorised access.
9. International Data Transfers
Our infrastructure provider, Supabase, may process and store data in regions outside your own country. Where this happens, it's covered by Supabase's own compliance safeguards.
10. Changes to This Policy
If we make material changes to this policy, we'll update the "last updated" date above and, where appropriate, notify you in the app.
11. Contact Us
Questions about this policy or your data can be sent to privacy@twcoaching.academy.