TERMS & CONDITIONS

These terms govern your use of TW Performance, the app and supporting service operated by TW Coaching Academy ("we," "us," "our"). By creating an account, you agree to these terms.

1. Eligibility

You must be at least 16 years old to use TW Performance. By signing up, you confirm you meet this requirement and that the information you provide is accurate.

2. Account Responsibilities

You're responsible for keeping your login credentials secure and for all activity under your account. Tell us immediately if you suspect unauthorised access.

3. Subscription Tiers

TW Performance offers three tiers:

• Free — basic daily habit tracking and workout logging, at no cost.
• Pro — full self-managed training, nutrition, and habit tracking, available as a paid subscription billed monthly or annually through the Apple App Store or Google Play Store. Subscriptions auto-renew unless cancelled before the renewal date, and are managed entirely through your Apple ID or Google Play account settings — we cannot process refunds or cancellations directly, as that's handled by Apple/Google per their respective policies.
• Elite — 1:1 coaching delivered personally by Thomas Woods. Elite access and payment are arranged directly between you and Thomas, outside of the app's billing system, and are subject to whatever terms you agree with him directly (e.g. coaching duration, cancellation notice).

4. Acceptable Use

You agree not to:

• Use the app for any unlawful purpose.
• Attempt to access another user's account or data without authorisation.
• Post abusive, harassing, or harmful content in the Community Wins feed.
• Reverse engineer, scrape, or attempt to extract the app's underlying code or data beyond your own account.

We may suspend or terminate accounts that violate these terms.

5. Health and Fitness Disclaimer

For Elite athletes, programming and nutrition guidance is provided by Thomas Woods based on the information you share with him. You're responsible for disclosing any relevant health conditions or limitations to him directly.

6. Your Content

You retain ownership of any content you upload (photos, written feedback, community posts). By posting in the Community Wins feed, you grant other users of the app permission to view that content within the app. You can delete your own posts and photos at any time.

7. Intellectual Property

The TW Performance app, its design, and underlying software are the property of TW Coaching Academy. You may not copy, resell, or redistribute the app or its content without our written permission.

8. Disclaimer of Warranties

TW Performance is provided "as is." We aim for high reliability but don't guarantee the app will be uninterrupted, error-free, or available at all times. Nutritional data sourced from third-party databases is provided for general informational purposes and accuracy is not guaranteed.

9. Limitation of Liability

To the fullest extent permitted by law, TW Coaching Academy is not liable for any indirect, incidental, or consequential damages arising from your use of the app, including but not limited to injury resulting from following a training programme, or reliance on nutritional estimates.

10. Termination

You can delete your account at any time from Settings inside the app — this permanently removes your account and data, and cannot be undone. We may suspend or terminate accounts that breach these terms.

11. Changes to These Terms

We may update these terms from time to time. Continued use of the app after changes take effect means you accept the updated terms.

12. Governing Law

These terms are governed by the laws of England and Wales.

13. Contact

Questions about these terms can be sent to privacy@twcoaching.academy.